The general conditions of sale on VOW

Article 1 — Preamble
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Scope: these general conditions apply to any order of products on the website https://VOW.care managed by the company VOW Sustainable Care BV (hereinafter referred to as VOW), registered with the register of legal entities under the number 1027.201.393 (VAT BE 1027.201.393) and whose head office is located De Brouwerstraat 52, 3300 Tienen. Logistics are managed at the address Koning Albertstraat 25, 3500 Hasselt, Belgium.
E-Mail: celine@vow.care
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Article 2 - General conditions

2.1. Generalities
VOW has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are its sole responsibility.
VOW may modify these general conditions of sale at any time subject to these changes appearing on its site. You are therefore advised to refer regularly to the latest version of the general terms and conditions of sale, which are permanently available on the site.

2.2. Definitions
By CONSUMER, we mean any natural or legal person who acquires or uses, for non-professional purposes only, products or services presented on the website. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired as part of the website are in fact related to his professional activity.
By PROFESSIONAL, we mean any person who does not correspond to the definition of consumer given above.

Article 3 — Conclusions of online sales
The product catalog and product description on https://VOW.care does not constitute an ore as such. It is therefore not enough to fill out an order form on the site mentioned above for the sales contract to be formed. The sale will only be definitively concluded upon receipt of the confirmation email.

For the safety and certainty of the customer, VOW reserves the right to ask for additional information and to refuse the execution of the order in the absence of an adequate response or if VOW considers that the information in its possession is insufficient. VOW may also refuse orders when it appears that the buyer intends to resell the products.

Article 4 - Order confirmation
Contractual information will be confirmed by email at the latest at the time of delivery.

Article 5 — Purchase
VOW will respond to your order within the limits of available stocks or subject to stocks available from its suppliers. Shipping times are 1 to 2 working days for Belgium, 2 to 5 working days for France, 5 to 10 working days for Luxembourg, Germany and the Netherlands excluding exceptional circumstances (weather, strikes, traffic problems, traffic problems, traffic problems, congestion in transport services, etc.). Nevertheless, if in spite of his vigilance the products are were unavailable after your order, VOW will inform you by email and invite you to cancel or modify your order.
Attention: please note that your order will be prepared the same day only if it was placed during the week (working days) and before noon. The delivery time starts as soon as the package has left our warehouse (order status = “shipped”) and not from the moment you confirm your order.

Article 6 - Availability
The availability of products is always displayed on our site in an indicative manner. In principle, a product indicated as 'in stock' is available immediately. However, VOW cannot be held responsible if the stock is no longer the same as on the date the order was placed. Any unavailability is in principle noted on the website.
If VOW cannot obtain a product from its suppliers within a reasonable period of time (for example in the event of a shortage of stock at the supplier itself), it will notify the customer of the expected delay by email. The latter can then choose to cancel or exchange his order, based on this new information. No cancellation penalty will be applied for such order cancellation.
VOW reserves the right to send the order in two or more times if a product is unavailable. This shipment will be done at no additional cost for the customer (the customer will only pay once the delivery costs are indicated at the time of the order).

Article 7 — Transfer of ownership
By way of derogation from article 1583 of the Civil Code, the goods sold or delivered remain the exclusive property of VOW until full payment of the order.
According to art. VI. 44 CDE, the goods are sent at the risk and peril of the company, except when the transport is provided by a carrier designated by the consumer and this choice has not been offered by the company.
For contracts requiring the company to ship the goods to the consumer, the risk of loss and damage is transferred to the consumer:
upon delivery of the goods to the carrier not offered by the company, without the consumer losing the rights he has with respect to the carrier; when the consumer or the third party he has designated and who is not the carrier, takes physical possession of the goods.

Article 8 — Prices
The prices of our products are indicated in EURO including all taxes, excluding shipping costs. Delivery and shipping costs are borne by the customer (except for special conditions indicated on the site). They are displayed, taking into account the information provided by the customer relating to the place of delivery.
VOW reserves the right to change its prices at any time. However, VOW undertakes to apply the prices in force that were indicated to you at the time of your order, except for sale at a loss caused by a technical problem beyond our control.

Article 9 — Payment
Our payment methods are centralized and protected by our payment partner Stitching Mollie Paiments, so that your data remains secure at all times and your transactions are safe.
Payment of the full price must be made at the time of your order.
At no time can the amounts paid be considered as deposits or deposits. All orders are payable in EURO. To pay for your order, you have the following payment methods: Payment by Bancontact (QR code): pay in a single gesture from your banking application, by simply scanning the QR code that is displayed on the platform.
Payment methods for deliveries to Belgium:
Credit card payment (Visa/Mastercard)
Payment by check (Sodexo/Monizze/Edenred): Eco-checks, Consumer checks

You guarantee that VOW has all the necessary authorizations to use the payment method chosen when registering the order form. VOW reserves the right to suspend or cancel any order and/or delivery, regardless of their nature and level of execution, in the event of non-payment (or in the event of a payment incident) of any sum that would be due. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof. VOW reserves the right to request a photocopy of your identity card and/or bank document for any payment by bank card.

Article 10 - Delivery

10.1 - Generalities
Products purchased on VOW are only delivered to the countries indicated on the site. They will be delivered to the address indicated on the order form. The deadlines indicated on the article sheet are indicative deadlines and correspond to the shipping processing times to which the delivery time is added.
In case of payment by bank transfer, the order will only be processed upon receipt of the amount. Consequently, the deadlines applicable in this case are those on the day the payment was received and may therefore be modified compared to those mentioned on the day the order was placed.
If you decide to cancel your order after payment and your order is already ready for delivery, VOW will not refund this product until it is fully received. It is strongly recommended to return the product in its original condition.

10.2 — Risk transfer
The ownership and risks associated with your products will be transferred upon receipt of the Products.

10.3 - Customs duties
When you order products to be delivered to a country other than Belgium, you are considered to be the authorized importer and must therefore respect the laws and regulations in force in the country in which you receive the goods.
You may be subject to import duties or taxes when the goods arrive in your country. All additional customs clearance costs are at your expense. VOW has no control over these fees and does not know how much they are. Customs policies vary from country to country, so you should contact your local customs department for more information.

10.4 — Delivery problems
For any reservation on the product delivered (for example: damaged package, already opened...) and any problem concerning the items contained in the package (expired item, missing, not corresponding to the item ordered...), please if possible notify VOW as soon as possible, so that we can intervene in the activation of the legal guarantee or in the process of taking responsibility regarding the transport of your order, depending on the specific case.
The legal deadline for informing the company of a defect is 2 months from the discovery of the defect.

10.5 - Legal guarantee of conformity
VOW undertakes to reimburse you or to exchange you for products that are defective or do not correspond to your order. In this case, please report it by email to celine@VOW.be. VOW will, according to your choice, exchange or refund the product (s) concerned. Please, if possible, inform us of the said defect as soon as possible, the legal period of max. 2 months after the discovery of the defect.

If possible, please return non-compliant products to us in the condition in which you received them with all the items delivered (accessories, packaging, instructions, etc.).
In any event, you benefit from the provisions of the legal warranty relating to the guarantee of hidden defects.
The products purchased on this site are guaranteed for two years.
Any warranty request must be made to VOW, preferably by email to celine@VOW.be, preferably within 14 days and at the latest within 2 months following the observation/discovery of a defect on the product. We strongly suggest that you do not return by yourself, as our return label allows you to properly track your shipment.
VOW is bound by the legal guarantee of conformity of consumer goods.
VOW is liable to the buyer for any lack of conformity that occurs within two years from the delivery of the goods.

10.6 - Parcel return
IMPORTANT: if the customer is not present during delivery and does not collect the package from the post office within 15 days, the package is returned to VOW. In this case, VOW will return the package to the customer only when this package has been received in return (or reimbursed by post office in case of loss), and the shipping costs of this second shipment will be requested from the customer, even if it turns out that the post office did not leave a notice of passage.

Article 11 — Manufacturer's warranty
Read your product documentation for more information on the manufacturer's warranty, which does not affect mandatory rights under current law.
Any warranty request must be made directly to the manufacturer or publisher in accordance with the provisions of any warranty attached to the products purchased.

Article 12 — Right of withdrawal
12.1 Generalities
In accordance with Book VI of the Code of Economic Law (CDE), the consumer has the right to notify the seller that he is renouncing the purchase, without penalties and without giving reasons, within 14 calendar days from the day after the day after the delivery of the product.
If possible, please return the product (s) undamaged, complete (s) (original packaging, accessories, instructions), and do not affix the shipping label directly to the packaging of the returned product (s) using a cardboard box suitable for transport.
Consumers who wish to exercise their right of withdrawal must contact VOW within 14 calendar days.
According to Art. VI.49. [1 § 1., the consumer informs the company, before the expiry of the withdrawal period, of his decision to withdraw from the contract.
To do this, the consumer can:
1° use a model withdrawal form (...)
(2) make another unambiguous statement setting out their decision to withdraw from the contract

For more convenience, the possibilities offered to the consumer are clearly explained on the customer service page and our returns policy (beyond the 14-day withdrawal period) is detailed on our relative page
on returns.
According to art. VI.50§1 and 3 CDE, to reimburse the consumer, VOW has a period of 14 days from the day after the day after the day on which VOW is informed of the consumer's decision to withdraw. However, VOW may postpone the reimbursement until the goods are recovered, or until the consumer has provided proof of shipment of the goods, whichever date is the first of these events.
According to art. VI.51 § 1 CDE, the consumer has a period of 14 days to return the goods, which begins the day after the day on which the consumer communicates to VOWBE decision to withdraw. According to Art. VI. 50 §1, paragraph 1 CDE, VOW will reimburse all payments received from the consumer, including delivery costs.
According to art. VI.51 §1, al.2 CDE, The consumer must bear the costs of returning the goods.
According to Art. VI50§1 al.2 CDE, VOW makes the refund using the same payment method as that used by the consumer for the initial transaction, unless the consumer expressly agrees to another payment method and provided that the refund does not incur any costs for the consumer.

12.2 Cases of absence of the right of withdrawal
Article VI.53 CDE states that the right of withdrawal cannot be granted in the case of:
- sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery.

Article 13 — Proof of transaction
The computerized records, kept in VOW's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 14 - Force majeure
14.1 VOW will make every effort to fulfill its obligations but cannot be held responsible for delays or the absence of delivery resulting from force majeure. The concept of force majeure involves the meeting of several criteria: it is an unpredictable, irresistible event, independent of the will of the parties and making the execution of the obligation impossible.
14.2 In the event of a delay, VOW will fulfill its obligations as soon as possible and reserves the right to distribute the remaining product stocks among its customers in an equitable manner.

Article 15 — Data management and legitimate interest of the data controller
By placing your order, you agree that VOW stores, processes and uses the data collected from your order form. Some of this information may be transferred to companies involved in the delivery of your products and the management of our direct marketing.
These companies may be required to store or manipulate your data at our request but are not authorized to communicate them to third parties:
- Webflow
- Shopiflow
- Shopify
- Mailchimp

This list of partners is not necessarily exhaustive but only concerns which services are in the legitimate interest of VOW and its customers. More information on this subject can be found in our privacy policy. Under no circumstances do we communicate your data to third parties who are not related to our field of activity.
By placing your order and therefore accepting our general conditions of sale, you automatically agree to receive our emails as part of our marketing activities. You can of course unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the letter or by contacting our customer service.
We invite you to consult our privacy policy.

Article 16 — Applicable law and force majeure
VOW will do its best to try to resolve any issues amicably. If you are not satisfied with the method of settling the dispute and you wish to appeal to the competent courts, the following rules will apply.
The contract is governed by Belgian law. Each party gives exclusive jurisdiction so that any dispute is submitted to the jurisdiction of the courts of Leuven (Belgium).

Article 17 — Opinions
By placing an order on the VOW website, you automatically agree to receive requests for consumer opinions by email from review collection partners chosen by VOW, related to your experience ordering on our site and the quality of the products purchased. The collection, moderation and return of consumer reviews processed by these partners comply with the NF Z74-501 standard and to the NF522 certification rules. Only your email address and the details of your most recent order are communicated to these partners who undertake not to communicate these details to a third party. Any other personal information (address, selected payment method) is kept only by the seller and cannot be used for other purposes.
If you want independent review organizations to remove your email address from their database, you can ask them to remove your email address from their database at celine@vow.care. Our customer service reserves the right to contact you electronically in order to offer you assistance on a possible mixed experience that you could have expressed through these partners. Evaluation requests from these partners do not require any response. Evaluations and comments shared through these partners are automatically posted publicly on the VOW website, subject to moderation. Only your first name and the date of your order will be published with your comment, as well as your photo, if you have voluntarily decided to upload it to your profile.